Returns & Warranty Policy

At TechDeals, your satisfaction and confidence matter to us. While we do not accept returns for reasons like buyer's remorse or preference, we proudly offer a 30-day warranty on all eligible items to ensure your purchase is protected against functional defects.

Please read this policy carefully to understand how to request support and what is covered under our warranty.

📦 If Your Order Arrives Damaged or Defective

If your item arrives visibly damaged or non-functional out of the box, please contact us within 24 hours of delivery.

Email: support@techdealslb.com
WhatsApp: Click here to chat or tap the green chat icon on our site

We’ll inspect the case and offer you a replacement or refund if it meets our criteria.

🛡️ 30-Day Warranty Coverage

We offer a 30-day limited warranty on all products, covering functional issues that occur under normal use.

✅ Covered (GPUs)

  • GPU not functioning properly under normal use
  • Visual artifacting (not caused by damage)
  • Boot failure (GPU doesn’t power on)
  • Non-working fans, connectors, or display ports

❌ Not Covered (GPUs)

  • Opened or tampered GPUs (e.g., removed screws, BIOS flashed)
  • Overclocked GPUs
  • Physical damage (cracks, bent pins, broken components)
  • Damage from poor-quality or unstable power supplies
  • Power surges, lightning strikes, or electric shock
  • Systems without UPS protection
  • Any third-party modification or attempted repair

✅ Covered (Accessories)

  • Accessories that arrive non-functional
  • Accessories that become defective under normal use within 30 days

❌ Not Covered (Accessories)

  • Damage due to misuse, improper installation, or wear and tear
  • Functional damage caused by power surges or external factors
  • Any product altered, opened, or repaired by the customer

🚫 Non-Returnable Items

  • Items reported more than 24 hours after delivery as damaged
  • Products that fall outside the 30-day warranty period
  • Items returned without original packaging or accessories
  • Products that show signs of misuse or modification
  • Software, digital items, and clearance deals

🔁 Refunds or Replacements

If your product qualifies for return under warranty:

  1. We’ll inspect the item after return or upon review of photo/video proof.
  2. If eligible:
    • Refund (in cash, if paid by Cash on Delivery)
    • Replacement (based on availability)
  3. If the item is not eligible, we’ll return it to you and explain the reason.

🧾 How to Report an Issue

  1. Contact us within 24 hours (for damaged delivery) or within 30 days (for defects)
  2. Send the following:
    • Your order number
    • A brief description of the issue
    • Clear photos/videos showing the problem
  3. We will guide you through the next steps based on your case

📞 Need Help?

We’re here to assist:

📧 support@techdealslb.com
📱 Click here to chat or tap the green chat icon on our site